FREQUENTLY ASKED QUESTIONS
1.) What is your return policy?
At Jilt Sanctum, we take pride in delivering high-quality clothing to our customers. We ensure that every product is thoroughly inspected before shipping to maintain our commitment to excellence.
As part of our dedication to providing you with the best possible prices, we have implemented a "No Return" policy. This means that all sales are final, and we do not accept returns, exchanges or refunds for any reason, including but not limited to:
-Sizing issues
-Color discrepancies
-Change of mind
-Shipping delays
We encourage you to carefully review your order before completing the purchase. If you have any questions about our products or need assistance with sizing, please contact our customer support team at help@jiltsanctum.us.
2.) How do I track my order?
To track your order, enter you tracking number here.
3.) What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Shop Pay and Apple Pay.
4.) Do you offer international shipping?
Currently, we do not offer international shipping.
5.) Can I change or cancel my order after it's been placed?
We strive to process orders quickly, but if you need to make changes, please contact our customer support team within 24 hours of placing your order, and we'll do our best to assist you.
6.) Do you have a sizing guide or chart?
We provide a detailed sizing guide on each product page to help you choose the right size.
7.) How can I contact your customer support team?
You can reach our customer support team by emailing help@jiltsanctum.us or using the contact form on our Contact Us page. We aim to respond within 24 hours.
Off-White c/o Virgil Abloh™ embarks on a new narrative where free thinking inspires a pioneering format for the future, where the age of imagination is the product of reality.
Inspired by Virgil’s vision and approach to his art, Off-White™ nourishes a collective of creative minds that represent the best in their category and have a strong and personal connection with Virgil. Ibrahim’s relationship with Virgil and Off-White™, born and nurtured through Instagram DMs, blossomed both personally and professionally over the last 3 years creating a strong bond based on mutual respect and shared values.
“Making a successful luxury brand in nine years is genius. It’s a feat that I admire and hope to continue building upon with a rich legacy. He revolutionised streetwear and luxury that crosses generations and decades. He showed the world that the underrepresented, the underdogs and Black people, in particular, have brilliant minds and can push and compete equally in the establishment. He inspired hope and brought about change.” - Ibrahim Kamara, Art&Image Director Off-White™